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FAQ

General questions

From the product page you are interested in, simply indicate the quantity you want in the dedicated field and then click the “Add to Cart” button and proceed to order by following the on-screen directions. From the “Shopping Cart” page, you will be able to enter coupons and promo codes, change product quantities, and update the cart contents before proceeding with the order and payment. In order to complete it, the system will require you to register with the e-shop (“Register”) or log in using the credentials you previously received during registration (“Login”) so that you can enter your personal and shipping and billing information.

You can request an invoice when ordering by simply providing the exact information needed for billing and specifying the shipping address for the invoice.

Your order can be paid with major credit cards through Stripe, an extremely secure payment platform directly integrated into our site, which allows you to make payments by ATM, credit card or reloadable card.

Delivery of products in stock is made in Italy by express courier within 3-5 working days after receipt of the order and related processing of payment. Delivery times may vary in the case of deliveries outside national borders, for which we ask you to contact us directly, or in the case of very large orders or fragile products. In the latter case, the delivery will be made by specialized couriers, with variable timing depending on the volume and destination of the goods. You can contact us to request more specific information about your order.

Shipping in Italy is free of charge for orders over €59.00 (VAT included). For orders under that amount, shipping costs €5.99.

Of course. Pursuant to art. 52 et seq. of Legislative Decree 6/09/2005 n.206 (Consumer Code), you can exercise the right to return purchased goods no later than 14 days from the date of receipt of the products. To proceed you will have to communicate your wish to withdraw from the service by sending Nexteos Srl a certified e-mail to nexteos@pec.it and including e-mail address customer@nexteos.it in carbon copy. Alternatively, you can send us a registered letter with return receipt directly to our operating headquarters. The return of previously purchased products will be at your expense, in the original packaging, and upon verification of the good condition of the goods. Nexteos will return the amount of the product purchase price to you within 14 days after receiving the notice, by bank transfer or using the same means of payment used for the initial transaction, unless otherwise agreed. Please note that the products subject to withdrawal must not have been used and must not be damaged in any way. Where the returned product has undergone a decrease in value due to mishandling, we will notify you of the relevant amount.

Please contact Nexteos directly to request a shipment outside of Italy. Using the specific section, you can send us a message with the form on the page or call us at the numbers provided.

Questions about the Products

Each Raytent pillow has a removable cover, which can be machine washed at 30°C, using the delicate wash program. Drying should be done naturally, without using a dryer.

Yes, you can. Go to the product sheet and click on the “Search professional for customized solutions” button to find several of our partners who can customize the product according to your needs. Simply get in touch with the one closest to you.

Questions about sound-absorbing panels

The sound-absorbing panels offered by Nexteos are designed to create acoustically comfortable indoor environments through optimal sound correction. Therefore, they absorb sound by preventing part of the sound waves from bouncing off surfaces and reflecting back into the indoor environment in the form of echo and reverberation, minimizing annoying noises while improving the living comfort of the room. In the case of Smart Working Kit sound-absorbing panels, you will also be able to create an optimal and orderly separation/organization of spaces since the product is designed to operate as a practical partition system as well.

The Smart Working kit consists of a Soundflat panel, which you can clean with neutral detergents, and aluminum accessories that can be easily cleaned with ordinary metal cleaners (those for the kitchen, for example).

Soundflat and Soundflex panels are covered with fabric that can be easily cleaned with neutral detergents. Soundflat can also be cleaned with a damp sponge, wiped gently over the surfaces so as not to damage the product. The edges and back side of Soundflat can be cleaned the same way, with neutral detergents and without pressing too hard so as not to damage the product.

Yes. You can request custom-made products by informing us of your specific needs. You can get in touch with us at info@nexteos.it

There are additional colors that can be purchased by placing a minimum order. You can get in touch with us at info@nexteos.it for more details.

Both Soundflat and Soundflex panels are fire-resistant, with different certificates that can be requested at info@nexteos.it

No. The goal of Soundflat and Soundflex panels is to reduce reverberation and therefore noise within the environment in which it is produced. They are not sound-insulating systems, that is, they do not provide sound insulation between a room and its neighboring room, rather they absorb sound and are designed to improve the acoustic quality of indoor spaces.

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