The Customer, pursuant to art. 52 et seq. of Legislative Decree 6/09/2005 no. 206 (Consumer Code), may exercise the right of withdrawal of the purchased goods.

The right of withdrawal must be exercised no later than 14 days from the date of receipt of the goods, by written communication to Nexteos S.r.l. at the certified email address indicated in this document, always putting customer@nexteos.it in carbon copy, or by registered letter with return receipt sent to the operating headquarters of the company. The customer will be notified of the receipt of the withdrawal. At their own expense, the customer will return the products previously purchased within and not later than 14 days from the communication of the availed right of withdrawal and Nexteos Srl, after having received the goods and checked its state, will provide within 14 days from the communication of the withdrawal to refund the sum equal to the purchase price by bank transfer or by using the same means of payment used for the initial transaction, unless the customer has not expressly agreed otherwise. In any case, the customer will not have to bear any cost as a consequence of such refund.

The Customer making use of the right of withdrawal must return the goods in their original packaging. The products must have only been viewed and not used. Returns of damaged products will not be accepted. In the event that the returned product has suffered a decrease in value due to handling that has violated its integrity, Nexteos Srl will communicate the corresponding amount to the customer.